June 13, 2020: BUSINESS TIP # 1
Studying your customers' reviews will help you improve your business services or products, but the research on competition is also essential!
Pay special attention to negative reviews and ask people specifically what they want to change compared to your competitor’s product or service.
Doing this in-depth analysis will help you determine where the strengths and weaknesses are between your business and the industry it belongs to. Use these analyses to make sure your product or service meets what is missing in the customer experience.